SHARE A CONCERN

SHARE A CONCERN

Safety, Quality, and Compliance

Birches Health is committed to delivering high-quality, compassionate behavioral healthcare and ensuring that every individual has a voice in their care. We strive to provide a safe, supportive, inclusive, and equitable environment for our patients, families, clinicians, and employees.

If you are a patient, family member, clinician, employee, or partner and have a concern, question, or feedback regarding your experience with Birches Health, please contact our Safety, Quality, and Compliance team by completing the form on this page this will directly contact our Compliance Hotline email.

Reports are handled discreetly and reviewed by the appropriate Quality and Compliance team members. Information is shared only with individuals who need it to evaluate and address the matter, subject to applicable legal and regulatory requirements. Birches Health prohibits retaliation against anyone who raises a concern or provides feedback in good faith.

Your feedback helps us identify opportunities for improvement, strengthen the quality and safety of our services, and advance our mission of providing accessible, respectful, and effective behavioral healthcare.

Share a concern

Share a concern

What can you share?

Safety

Concerns about patient or staff safety.

Quality

Concerns about care, service, or your experience.

Compliance

Concerns about policies, conduct, or requirements.

REPORT A CONCERN

REPORT A CONCERN

Tell us what happened

Your name and contact details are optional. Include the details you feel are relevant, such as when and where the concern occurred. If you want a response, provide a way for us to reach you.

Frequently Asked Questions

What type of report can I file?

Safety, quality, and compliance reporting was established to provide an avenue for employees and/or others to report serious concerns or violations, perceived or known in the work environment. Reports may be generated 24 hours a day, 7 days a week, anonymously if elected. Once a report has been completed, all information is forwarded immediately to the company for appropriate follow-up and resolution.

Can my report be anonymous?

Yes! You may submit a report regarding serious concerns or violations while remaining anonymous. The only information required for a new report is brief details regarding the concern so the company in question may begin an investigation to determine the validity of the violation. Though our log some data for statistical purposes, Birches Health is under a strict Confidentiality Agreement with each of our clients. Therefore, only the information you provide is shared with appriopriate clients. If you would like to be contacted by the company you may provide your name, address, phone number or e-mail.

Is my information secure?

No data mining or off-site web hosting is used. All of your report information is kept highly confidential and reviewed by appropriate staff.

Forgot your report ticker number?

Unfortunately, if you have lost or forgotten your ticket number you will need to begin a New Report submission. For security and confidentiality reasons, we are not able to retrieve lost Report Number’s.

Frequently Asked Questions

What type of report can I file?

Safety, quality, and compliance reporting was established to provide an avenue for employees and/or others to report serious concerns or violations, perceived or known in the work environment. Reports may be generated 24 hours a day, 7 days a week, anonymously if elected. Once a report has been completed, all information is forwarded immediately to the company for appropriate follow-up and resolution.

Can my report be anonymous?

Yes! You may submit a report regarding serious concerns or violations while remaining anonymous. The only information required for a new report is brief details regarding the concern so the company in question may begin an investigation to determine the validity of the violation. Though our log some data for statistical purposes, Birches Health is under a strict Confidentiality Agreement with each of our clients. Therefore, only the information you provide is shared with appriopriate clients. If you would like to be contacted by the company you may provide your name, address, phone number or e-mail.

Is my information secure?

No data mining or off-site web hosting is used. All of your report information is kept highly confidential and reviewed by appropriate staff.

Forgot your report ticker number?

Unfortunately, if you have lost or forgotten your ticket number you will need to begin a New Report submission. For security and confidentiality reasons, we are not able to retrieve lost Report Number’s.

Frequently Asked Questions

What type of report can I file?

Safety, quality, and compliance reporting was established to provide an avenue for employees and/or others to report serious concerns or violations, perceived or known in the work environment. Reports may be generated 24 hours a day, 7 days a week, anonymously if elected. Once a report has been completed, all information is forwarded immediately to the company for appropriate follow-up and resolution.

Can my report be anonymous?

Yes! You may submit a report regarding serious concerns or violations while remaining anonymous. The only information required for a new report is brief details regarding the concern so the company in question may begin an investigation to determine the validity of the violation. Though our log some data for statistical purposes, Birches Health is under a strict Confidentiality Agreement with each of our clients. Therefore, only the information you provide is shared with appriopriate clients. If you would like to be contacted by the company you may provide your name, address, phone number or e-mail.

Is my information secure?

No data mining or off-site web hosting is used. All of your report information is kept highly confidential and reviewed by appropriate staff.

Forgot your report ticker number?

Unfortunately, if you have lost or forgotten your ticket number you will need to begin a New Report submission. For security and confidentiality reasons, we are not able to retrieve lost Report Number’s.